Last Updated April 2026
Privacy Policy
Thank you for choosing to be part of our community at qMateria Ltd ("qMateria", "we", "us", "our"). We are committed to protecting your personal information and your right to privacy. We will process your data strictly in accordance with applicable data protection laws and we have not and will not sell your personal data. If you have any questions or concerns about this privacy notice, or our practices with regard to your personal information, please contact us at admin@qmateria.io.
When you visit our websites: https://materia-engineers.com, https://qmateria.io and https://qmateria.app (the "Websites"), and more generally, use any of our services (the "Services", which include the Websites and our platform), we appreciate that you are trusting us with your personal information. We take your privacy very seriously. In this privacy notice, we seek to explain to you in the clearest way possible what information we collect, how we use it, and what rights you have in relation to it. If there are any terms in this privacy notice that you do not agree with, please discontinue use of our Services immediately.This privacy notice applies to all information collected through our Services, as well as any related services, sales, or engagements. Please read this privacy notice carefully as it will help you understand what we do with the information that we collect.
1. Visiting Our Websites
Short version: Some information — such as your Internet Protocol (IP) address and/or browser and device characteristics — is collected automatically when you visit our Websites.
We automatically collect certain information when you visit, use, or navigate the Websites. The information we collect includes:
Log and Usage Data. Log and usage data is service-related, diagnostic, usage and performance information our servers automatically collect when you access or use our Websites and which we record in log files. Depending on how you interact with us, this log data may include your IP address, device information, browser type and settings, and information about your activity on the Websites (such as the date/time stamps associated with your usage, pages and files viewed, and other actions you take), device event information (such as system activity, error reports, and hardware settings).
Device Data. We collect device data such as information about your computer, phone, tablet, or other device you use to access the Websites. Depending on the device used, this device data may include information such as your IP address (or proxy server), device and application identification numbers, location, browser type, hardware model, internet service provider and/or mobile carrier, operating system, and system configuration information.
We process your data to enable your use and the failure-free operation of our Websites, to provide information on our company, products, and services, and to protect our IT systems from attacks and misuse. The processing is based on our and our website visitors' legitimate interest in the provision and safe use of our websites and systems (Art. 6(1)(f) UK GDPR).
Hosting Provider. For the provision of our Websites and platform, we use Microsoft Corporation (One Microsoft Way, Redmond, WA 98052, USA) with all data hosted in their UK South and UK West datacenters (Microsoft Azure) as a hosting provider ("Hosting Provider"). To ensure the safety of your data, we have entered into a data processing agreement with this Hosting Provider which will only process your data in accordance with our instructions and in compliance with UK GDPR.
qMateria does not use any third-party web analytics or behavioural tracking tools on its Websites. No advertising cookies or cross-site tracking of visitors takes place.
Your log and usage data will be deleted after 30 days, unless we are under a legal obligation to further store your data.
2. Contacting Us
Short version: We process the data you provide when you contact us to answer your request.
If you have any questions or requests, please do not hesitate to contact us. When you contact us, e.g. via the contact form on our Website or by email, we will process the following personal data that you have provided:
- Your contact details (e.g., email address, name, telephone number)
- Other data, depending on the type of information provided by you in your request
We process your data to answer your questions, to respond to your request, and to process your matter. While you are under no statutory or contractual obligation to provide us with your data, we will not be able to respond to your request without it.
We process your data to pursue our legitimate interests in handling your request and to provide you with the best possible service (Art. 6(1)(f) UK GDPR).
All correspondence is managed using Microsoft 365 (Microsoft Corporation, One Microsoft Way, Redmond, WA 98052, USA), with data processed within Microsoft's UK datacenter infrastructure under our existing data processing agreement with Microsoft.
We will delete your personal data two years following the completion of your enquiry, unless we are legally obliged to store it for a longer period.
3. Registering on Our Platform; User Accounts
Short version: We process your data to enable you to open a user account with us. Registration requires a valid company email address.
When you register on qmateria.app and create a user account, we will process the following data:
- Full name
- Company email address
- Company name
- Job title
- Password (stored in encrypted form)
Important: qMateria only accepts registrations using a valid company email address. Personal email addresses (such as Gmail, Hotmail, Yahoo, or similar) are not accepted. Registration confirms that you are acting in a professional capacity on behalf of, or with the authorisation of, your employing organisation.
To verify your user account, we use a verification procedure. You will receive an email requesting confirmation of your request to create a user account. As soon as we receive your confirmation, we will verify your account.
We process your data to enable account creation and the logon process (Art. 6(1)(b) UK GDPR). Where you register on behalf of a company, we process your data based on our legitimate interest in providing our services to your organisation (Art. 6(1)(f) UK GDPR).
While you are under no statutory or contractual obligation to provide us with your data, we will not be able to offer you a registration without it.
We will keep your data for as long as you have an active user account with us. qMateria does not provide a self-service account deletion option. If you wish to delete your account, please submit a written request to admin@qmateria.io. Upon receipt of a valid deletion request, we will manually delete your account and associated personal data within 30 days, unless we are legally obliged to further store it.
4. Provision of Our Platform and Service Package
If you are working on a project using our platform, certain personal data of yours will be linked to that project. This may include:
- Name
- Company email address
- Company name and job title
- Log and Usage Data (as described above)
- Device Data (as described above)
- IP address
- Model data and project files uploaded by you (Your Content)
- Data Output reports generated by our platform
- AI LLM chat interaction records associated with your Account
We process your data to be able to provide you with our Service Package if you enter into a contract with us as an individual (Art. 6(1)(b) UK GDPR). In all other cases, e.g. if you enter into a contract with us on behalf of a company, we process your data based on our legitimate interest to provide our products and the interest of third parties to purchase and use our products (Art. 6(1)(f) UK GDPR).
While you are under no statutory or contractual obligation to provide us with your data, we will not be able to offer you a registration without it.
Platform Hosting. For the provision of our platform and Service Package, we use Microsoft Corporation (One Microsoft Way, Redmond, WA 98052, USA) with all data hosted in their UK South and UK West datacenters (Microsoft Azure) as a hosting provider.
Transactional Email. We use Microsoft 365 (Microsoft Corporation, One Microsoft Way, Redmond, WA 98052, USA) as a service provider for sending transactional email (i.e. emails regarding your user account, for example account verification or password reset).
AI LLM Processing. Your Content (model data) is processed using Google Gemini, operated through Google Cloud Vertex AI (Google LLC, 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA), accessed via Google Cloud's UK datacenter infrastructure. Prior to any AI processing, all personal data, project identifiers, company names, individual names, and any other identifying information are stripped from the data. Only structural and material data parameters required for model interrogation are submitted for AI processing. We have entered into a data processing agreement with Google LLC in accordance with UK GDPR requirements. Your Content is not used to train Google's general AI models.
We will keep your data for as long as you have an active user account with us. If you request account deletion, we will delete your personal data, including project data, unless we are legally obliged to further store it. Apart from that, we delete database backups after 7 days, log messages after 10 days, and critical log messages after 30 days.
5. Tracking the Use of Our Platform
If you use our platform, we use Microsoft Azure Application Insights (Microsoft Corporation, One Microsoft Way, Redmond, WA 98052, USA) to monitor the performance, reliability, and usage of our platform. In such case, we will process the following data:
- Page load times and performance metrics
- Error and exception logs
- Feature usage patterns (anonymised)
- Session duration and navigation paths
- Operating system and browser version
- IP address (anonymised)
We process your data to identify defects and to constantly improve and enhance our platform offering. We process your data to pursue our legitimate interests in maintaining, improving, and securing the platform (Art. 6(1)(f) UK GDPR). All Azure Application Insights data is hosted within Microsoft Azure UK datacenters under our existing data processing agreement with Microsoft.
Telemetry data is retained for 90 days and then automatically deleted.
6. Customer and Business Partner Relationships
Short version: We process your personal data to establish and maintain a business relationship with you or the company you work for.
To establish and maintain our business relationships with our clients, business partners, and other service providers, and to establish and fulfil contracts, we process personal data of our business partners and their employees and representatives. The personal data our business partners provide to us can include:
- Title, name, and company email address
- Business address and phone number
- Information on professional role, company affiliation, and position
- Bank details (where relevant to invoicing)
We process such personal data to establish and maintain a relationship with our business partner. We base the processing on our and our business partners' legitimate interest in establishing and maintaining business relationships (Art. 6(1)(f) UK GDPR). Furthermore, we might process your data to conclude and enforce contracts with you or the company you work for. If you enter into a contract with us as an individual, or we take steps at your request prior to entering into a contract, the legal basis for the data processing is Art. 6(1)(b) UK GDPR.
While you are under no statutory or contractual obligation to provide us with your data, we will not be able to establish or maintain a business relationship or enter into and perform contracts with you or your company without it.
We will store your data for the duration of our business relationship / the contractual term and for an additional four years, unless we are legally obliged to store it for a longer period.
7. Cookie, Pixels or Beacon Information
On our Websites, we use only strictly necessary cookies to provide our Websites and platform. We do not use advertising cookies, analytics tracking pixels, or any technology that tracks your behaviour across other websites. For more information please see our Cookie Policy.
8. Legal Requests and Cooperation with Authorities
We might process your data if this is necessary to comply with legal requests, e.g. by courts or authorities (for example if we receive a court order or other legal request). In such a case, we may need to inspect the data we hold to determine how to respond to such a request. We will only process your data to the extent necessary to respond to the respective request.
Legal basis for such processing is compliance with legal obligations (Art. 6(1)(c) UK GDPR). Furthermore, we process your data to pursue our legitimate interests to comply with legal requests and cooperate with authorities and for the establishment, exercise, or defence of legal claims (Art. 6(1)(f) UK GDPR).
We will store your data for the duration of the respective proceeding unless we are legally obliged to store it for a longer period.
9. How Do We Keep Your Information Safe?
Short version: We aim to protect your personal information through a system of organisational and technical security measures.
We have implemented appropriate technical and organisational security measures designed to protect the security of any personal information we process. Our entire platform infrastructure operates on Microsoft Azure UK datacenters, which maintain industry-standard security certifications. We apply encryption in transit and at rest, access controls, and regular security monitoring.
However, despite our safeguards and efforts to secure your information, no electronic transmission over the internet or information storage technology can be guaranteed to be 100% secure, so we cannot promise or guarantee that hackers, cybercriminals, or other unauthorised third parties will not be able to defeat our security and improperly collect, access, steal, or modify your information. Although we will do our best to protect your personal information, transmission of personal information to and from our Websites is at your own risk. You should only access the Websites within a secure environment.
10. Do We Collect Information from Minors?
Short version: We do not knowingly collect data from or market to children under 18 years of age.
We do not knowingly solicit data from or market to children under 18 years of age. Our platform is intended exclusively for professional business use and requires a valid company email address to register. By using the Websites, you represent that you are at least 18. If we learn that personal information from users less than 18 years of age has been collected, we will deactivate the account and take reasonable measures to promptly delete such data from our records. If you become aware of any data we may have collected from children under age 18, please contact us at admin@qmateria.io.
11. What Are Your Privacy Rights?
Short version: In the United Kingdom, you have rights that allow you greater access to and control over your personal information.
You have the right as an individual to access your personal data we hold about you and make corrections if necessary. You also have the right to withdraw any consent you have previously given to us and ask us to erase information we hold about you. You can also object to us using your personal information where we rely on our business interests to process it.
You have a number of rights in relation to your personal information under data protection law. In relation to most rights, we will ask you for information to confirm your identity and, where applicable, to help us search for your personal information. Except in rare cases, we will respond to you within 1 month after we have received any request.
In the United Kingdom these rights include:
- Ask for a copy of the information that we hold about you
- Correct and update your information
- Withdraw your consent (where we rely on it)
- Object to our use of your information (where we rely on our legitimate interests) provided we do not have any continuing lawful reason to continue to use and process the information
- Erase your information (or restrict the use of it), provided we do not have any continuing lawful reason to continue to use and process that information
- Transfer your information in a structured data file (in a commonly used and machine readable format), where we rely on your consent to use and process your personal information or need to process it in connection with your contract
- You also have the right not to be subject to purely automated decisions (including profiling) where this has a significant effect on you. We do not envisage that any decisions will be taken about you in this way; however, we will update this statement if this changes
If you are a resident in the United Kingdom and you believe we are unlawfully processing your personal information, you also have the right to complain to the Information Commissioner's Office (ICO). Contact details are available at: ico.org.uk/global/contact-us/.
If you have questions or comments about your privacy rights, you may email us at admin@qmateria.io.
Account Information
If you would at any time like to review or change the information in your account or request account deletion, please contact us at admin@qmateria.io.
Upon your request to terminate your account, we will deactivate or delete your account and information from our active databases within 30 days. However, there may be exceptions in which we may retain some information in our files to prevent fraud, troubleshoot problems, assist with any investigations, enforce our Terms and Conditions, and/or comply with applicable legal requirements.
12. Controls for Do-Not-Track Features
Most web browsers include a Do-Not-Track ("DNT") feature or setting you can activate to signal your privacy preference not to have data about your online browsing activities monitored and collected. As qMateria does not use third-party tracking or analytics tools on its Websites, DNT signals have no practical effect on our data collection practices.
13. Do We Make Updates to This Notice?
Short version: Yes, we will update this notice as necessary to stay compliant with relevant laws and to reflect amendments to our business model and Services.
We may update this privacy notice from time to time. The updated version will be indicated by an updated "Last updated" date and the updated version will be effective as soon as it is accessible. If we make material changes to this privacy notice, we may notify you either by prominently posting a notice of such changes or by directly sending you a notification. We encourage you to review this privacy notice frequently to be informed of how we are protecting your information.
14. How Can You Contact Us About This Notice?
If you have questions or comments about this notice, you may contact us by email or by post:
qMateria LtdMillennium Business Centre, 3 Humber Road, London, England, NW2 6DWEmail: admin@qmateria.io
Website: qmateria.io
15. How Can You Review, Update, or Delete the Data We Collect from You?
Based on the applicable laws of the United Kingdom, you may have the right to request access to the personal information we collect from you, change that information, or delete it in some circumstances. To request to review, update, or delete your personal information, please contact us at admin@qmateria.io. We will respond to your request within 30 days.
Last Updated April 2026
Privacy Policy
Thank you for choosing to be part of our community at qMateria Ltd ("qMateria", "we", "us", "our"). We are committed to protecting your personal information and your right to privacy. We will process your data strictly in accordance with applicable data protection laws and we have not and will not sell your personal data. If you have any questions or concerns about this privacy notice, or our practices with regard to your personal information, please contact us at admin@qmateria.io.
When you visit our websites: https://materia-engineers.com, https://qmateria.io and https://qmateria.app (the "Websites"), and more generally, use any of our services (the "Services", which include the Websites and our platform), we appreciate that you are trusting us with your personal information. We take your privacy very seriously. In this privacy notice, we seek to explain to you in the clearest way possible what information we collect, how we use it, and what rights you have in relation to it. If there are any terms in this privacy notice that you do not agree with, please discontinue use of our Services immediately.This privacy notice applies to all information collected through our Services, as well as any related services, sales, or engagements. Please read this privacy notice carefully as it will help you understand what we do with the information that we collect.
1. Visiting Our Websites
Short version: Some information — such as your Internet Protocol (IP) address and/or browser and device characteristics — is collected automatically when you visit our Websites.
We automatically collect certain information when you visit, use, or navigate the Websites. The information we collect includes:
Log and Usage Data. Log and usage data is service-related, diagnostic, usage and performance information our servers automatically collect when you access or use our Websites and which we record in log files. Depending on how you interact with us, this log data may include your IP address, device information, browser type and settings, and information about your activity on the Websites (such as the date/time stamps associated with your usage, pages and files viewed, and other actions you take), device event information (such as system activity, error reports, and hardware settings).
Device Data. We collect device data such as information about your computer, phone, tablet, or other device you use to access the Websites. Depending on the device used, this device data may include information such as your IP address (or proxy server), device and application identification numbers, location, browser type, hardware model, internet service provider and/or mobile carrier, operating system, and system configuration information.
We process your data to enable your use and the failure-free operation of our Websites, to provide information on our company, products, and services, and to protect our IT systems from attacks and misuse. The processing is based on our and our website visitors' legitimate interest in the provision and safe use of our websites and systems (Art. 6(1)(f) UK GDPR).
Hosting Provider. For the provision of our Websites and platform, we use Microsoft Corporation (One Microsoft Way, Redmond, WA 98052, USA) with all data hosted in their UK South and UK West datacenters (Microsoft Azure) as a hosting provider ("Hosting Provider"). To ensure the safety of your data, we have entered into a data processing agreement with this Hosting Provider which will only process your data in accordance with our instructions and in compliance with UK GDPR.
qMateria does not use any third-party web analytics or behavioural tracking tools on its Websites. No advertising cookies or cross-site tracking of visitors takes place.
Your log and usage data will be deleted after 30 days, unless we are under a legal obligation to further store your data.
2. Contacting Us
Short version: We process the data you provide when you contact us to answer your request.
If you have any questions or requests, please do not hesitate to contact us. When you contact us, e.g. via the contact form on our Website or by email, we will process the following personal data that you have provided:
- Your contact details (e.g., email address, name, telephone number)
- Other data, depending on the type of information provided by you in your request
We process your data to answer your questions, to respond to your request, and to process your matter. While you are under no statutory or contractual obligation to provide us with your data, we will not be able to respond to your request without it.
We process your data to pursue our legitimate interests in handling your request and to provide you with the best possible service (Art. 6(1)(f) UK GDPR).
All correspondence is managed using Microsoft 365 (Microsoft Corporation, One Microsoft Way, Redmond, WA 98052, USA), with data processed within Microsoft's UK datacenter infrastructure under our existing data processing agreement with Microsoft.
We will delete your personal data two years following the completion of your enquiry, unless we are legally obliged to store it for a longer period.
3. Registering on Our Platform; User Accounts
Short version: We process your data to enable you to open a user account with us. Registration requires a valid company email address.
When you register on qmateria.app and create a user account, we will process the following data:
- Full name
- Company email address
- Company name
- Job title
- Password (stored in encrypted form)
Important: qMateria only accepts registrations using a valid company email address. Personal email addresses (such as Gmail, Hotmail, Yahoo, or similar) are not accepted. Registration confirms that you are acting in a professional capacity on behalf of, or with the authorisation of, your employing organisation.
To verify your user account, we use a verification procedure. You will receive an email requesting confirmation of your request to create a user account. As soon as we receive your confirmation, we will verify your account.
We process your data to enable account creation and the logon process (Art. 6(1)(b) UK GDPR). Where you register on behalf of a company, we process your data based on our legitimate interest in providing our services to your organisation (Art. 6(1)(f) UK GDPR).
While you are under no statutory or contractual obligation to provide us with your data, we will not be able to offer you a registration without it.
We will keep your data for as long as you have an active user account with us. qMateria does not provide a self-service account deletion option. If you wish to delete your account, please submit a written request to admin@qmateria.io. Upon receipt of a valid deletion request, we will manually delete your account and associated personal data within 30 days, unless we are legally obliged to further store it.
4. Provision of Our Platform and Service Package
If you are working on a project using our platform, certain personal data of yours will be linked to that project. This may include:
- Name
- Company email address
- Company name and job title
- Log and Usage Data (as described above)
- Device Data (as described above)
- IP address
- Model data and project files uploaded by you (Your Content)
- Data Output reports generated by our platform
- AI LLM chat interaction records associated with your Account
We process your data to be able to provide you with our Service Package if you enter into a contract with us as an individual (Art. 6(1)(b) UK GDPR). In all other cases, e.g. if you enter into a contract with us on behalf of a company, we process your data based on our legitimate interest to provide our products and the interest of third parties to purchase and use our products (Art. 6(1)(f) UK GDPR).
While you are under no statutory or contractual obligation to provide us with your data, we will not be able to offer you a registration without it.
Platform Hosting. For the provision of our platform and Service Package, we use Microsoft Corporation (One Microsoft Way, Redmond, WA 98052, USA) with all data hosted in their UK South and UK West datacenters (Microsoft Azure) as a hosting provider.
Transactional Email. We use Microsoft 365 (Microsoft Corporation, One Microsoft Way, Redmond, WA 98052, USA) as a service provider for sending transactional email (i.e. emails regarding your user account, for example account verification or password reset).
AI LLM Processing. Your Content (model data) is processed using Google Gemini, operated through Google Cloud Vertex AI (Google LLC, 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA), accessed via Google Cloud's UK datacenter infrastructure. Prior to any AI processing, all personal data, project identifiers, company names, individual names, and any other identifying information are stripped from the data. Only structural and material data parameters required for model interrogation are submitted for AI processing. We have entered into a data processing agreement with Google LLC in accordance with UK GDPR requirements. Your Content is not used to train Google's general AI models.
We will keep your data for as long as you have an active user account with us. If you request account deletion, we will delete your personal data, including project data, unless we are legally obliged to further store it. Apart from that, we delete database backups after 7 days, log messages after 10 days, and critical log messages after 30 days.
5. Tracking the Use of Our Platform
If you use our platform, we use Microsoft Azure Application Insights (Microsoft Corporation, One Microsoft Way, Redmond, WA 98052, USA) to monitor the performance, reliability, and usage of our platform. In such case, we will process the following data:
- Page load times and performance metrics
- Error and exception logs
- Feature usage patterns (anonymised)
- Session duration and navigation paths
- Operating system and browser version
- IP address (anonymised)
We process your data to identify defects and to constantly improve and enhance our platform offering. We process your data to pursue our legitimate interests in maintaining, improving, and securing the platform (Art. 6(1)(f) UK GDPR). All Azure Application Insights data is hosted within Microsoft Azure UK datacenters under our existing data processing agreement with Microsoft.
Telemetry data is retained for 90 days and then automatically deleted.
6. Customer and Business Partner Relationships
Short version: We process your personal data to establish and maintain a business relationship with you or the company you work for.
To establish and maintain our business relationships with our clients, business partners, and other service providers, and to establish and fulfil contracts, we process personal data of our business partners and their employees and representatives. The personal data our business partners provide to us can include:
- Title, name, and company email address
- Business address and phone number
- Information on professional role, company affiliation, and position
- Bank details (where relevant to invoicing)
We process such personal data to establish and maintain a relationship with our business partner. We base the processing on our and our business partners' legitimate interest in establishing and maintaining business relationships (Art. 6(1)(f) UK GDPR). Furthermore, we might process your data to conclude and enforce contracts with you or the company you work for. If you enter into a contract with us as an individual, or we take steps at your request prior to entering into a contract, the legal basis for the data processing is Art. 6(1)(b) UK GDPR.
While you are under no statutory or contractual obligation to provide us with your data, we will not be able to establish or maintain a business relationship or enter into and perform contracts with you or your company without it.
We will store your data for the duration of our business relationship / the contractual term and for an additional four years, unless we are legally obliged to store it for a longer period.
7. Cookie, Pixels or Beacon Information
On our Websites, we use only strictly necessary cookies to provide our Websites and platform. We do not use advertising cookies, analytics tracking pixels, or any technology that tracks your behaviour across other websites. For more information please see our Cookie Policy.
8. Legal Requests and Cooperation with Authorities
We might process your data if this is necessary to comply with legal requests, e.g. by courts or authorities (for example if we receive a court order or other legal request). In such a case, we may need to inspect the data we hold to determine how to respond to such a request. We will only process your data to the extent necessary to respond to the respective request.
Legal basis for such processing is compliance with legal obligations (Art. 6(1)(c) UK GDPR). Furthermore, we process your data to pursue our legitimate interests to comply with legal requests and cooperate with authorities and for the establishment, exercise, or defence of legal claims (Art. 6(1)(f) UK GDPR).
We will store your data for the duration of the respective proceeding unless we are legally obliged to store it for a longer period.
9. How Do We Keep Your Information Safe?
Short version: We aim to protect your personal information through a system of organisational and technical security measures.
We have implemented appropriate technical and organisational security measures designed to protect the security of any personal information we process. Our entire platform infrastructure operates on Microsoft Azure UK datacenters, which maintain industry-standard security certifications. We apply encryption in transit and at rest, access controls, and regular security monitoring.
However, despite our safeguards and efforts to secure your information, no electronic transmission over the internet or information storage technology can be guaranteed to be 100% secure, so we cannot promise or guarantee that hackers, cybercriminals, or other unauthorised third parties will not be able to defeat our security and improperly collect, access, steal, or modify your information. Although we will do our best to protect your personal information, transmission of personal information to and from our Websites is at your own risk. You should only access the Websites within a secure environment.
10. Do We Collect Information from Minors?
Short version: We do not knowingly collect data from or market to children under 18 years of age.
We do not knowingly solicit data from or market to children under 18 years of age. Our platform is intended exclusively for professional business use and requires a valid company email address to register. By using the Websites, you represent that you are at least 18. If we learn that personal information from users less than 18 years of age has been collected, we will deactivate the account and take reasonable measures to promptly delete such data from our records. If you become aware of any data we may have collected from children under age 18, please contact us at admin@qmateria.io.
11. What Are Your Privacy Rights?
Short version: In the United Kingdom, you have rights that allow you greater access to and control over your personal information.
You have the right as an individual to access your personal data we hold about you and make corrections if necessary. You also have the right to withdraw any consent you have previously given to us and ask us to erase information we hold about you. You can also object to us using your personal information where we rely on our business interests to process it.
You have a number of rights in relation to your personal information under data protection law. In relation to most rights, we will ask you for information to confirm your identity and, where applicable, to help us search for your personal information. Except in rare cases, we will respond to you within 1 month after we have received any request.
In the United Kingdom these rights include:
- Ask for a copy of the information that we hold about you
- Correct and update your information
- Withdraw your consent (where we rely on it)
- Object to our use of your information (where we rely on our legitimate interests) provided we do not have any continuing lawful reason to continue to use and process the information
- Erase your information (or restrict the use of it), provided we do not have any continuing lawful reason to continue to use and process that information
- Transfer your information in a structured data file (in a commonly used and machine readable format), where we rely on your consent to use and process your personal information or need to process it in connection with your contract
- You also have the right not to be subject to purely automated decisions (including profiling) where this has a significant effect on you. We do not envisage that any decisions will be taken about you in this way; however, we will update this statement if this changes
If you are a resident in the United Kingdom and you believe we are unlawfully processing your personal information, you also have the right to complain to the Information Commissioner's Office (ICO). Contact details are available at: ico.org.uk/global/contact-us/.
If you have questions or comments about your privacy rights, you may email us at admin@qmateria.io.
Account Information
If you would at any time like to review or change the information in your account or request account deletion, please contact us at admin@qmateria.io.
Upon your request to terminate your account, we will deactivate or delete your account and information from our active databases within 30 days. However, there may be exceptions in which we may retain some information in our files to prevent fraud, troubleshoot problems, assist with any investigations, enforce our Terms and Conditions, and/or comply with applicable legal requirements.
12. Controls for Do-Not-Track Features
Most web browsers include a Do-Not-Track ("DNT") feature or setting you can activate to signal your privacy preference not to have data about your online browsing activities monitored and collected. As qMateria does not use third-party tracking or analytics tools on its Websites, DNT signals have no practical effect on our data collection practices.
13. Do We Make Updates to This Notice?
Short version: Yes, we will update this notice as necessary to stay compliant with relevant laws and to reflect amendments to our business model and Services.
We may update this privacy notice from time to time. The updated version will be indicated by an updated "Last updated" date and the updated version will be effective as soon as it is accessible. If we make material changes to this privacy notice, we may notify you either by prominently posting a notice of such changes or by directly sending you a notification. We encourage you to review this privacy notice frequently to be informed of how we are protecting your information.
14. How Can You Contact Us About This Notice?
If you have questions or comments about this notice, you may contact us by email or by post:
qMateria LtdMillennium Business Centre, 3 Humber Road, London, England, NW2 6DWEmail: admin@qmateria.io
Website: qmateria.io
15. How Can You Review, Update, or Delete the Data We Collect from You?
Based on the applicable laws of the United Kingdom, you may have the right to request access to the personal information we collect from you, change that information, or delete it in some circumstances. To request to review, update, or delete your personal information, please contact us at admin@qmateria.io. We will respond to your request within 30 days.
Last Updated April 2026
Privacy Policy
Thank you for choosing to be part of our community at qMateria Ltd ("qMateria", "we", "us", "our"). We are committed to protecting your personal information and your right to privacy. We will process your data strictly in accordance with applicable data protection laws and we have not and will not sell your personal data. If you have any questions or concerns about this privacy notice, or our practices with regard to your personal information, please contact us at admin@qmateria.io.
When you visit our websites: https://materia-engineers.com, https://qmateria.io and https://qmateria.app (the "Websites"), and more generally, use any of our services (the "Services", which include the Websites and our platform), we appreciate that you are trusting us with your personal information. We take your privacy very seriously. In this privacy notice, we seek to explain to you in the clearest way possible what information we collect, how we use it, and what rights you have in relation to it. If there are any terms in this privacy notice that you do not agree with, please discontinue use of our Services immediately.This privacy notice applies to all information collected through our Services, as well as any related services, sales, or engagements. Please read this privacy notice carefully as it will help you understand what we do with the information that we collect.
1. Visiting Our Websites
Short version: Some information — such as your Internet Protocol (IP) address and/or browser and device characteristics — is collected automatically when you visit our Websites.
We automatically collect certain information when you visit, use, or navigate the Websites. The information we collect includes:
Log and Usage Data. Log and usage data is service-related, diagnostic, usage and performance information our servers automatically collect when you access or use our Websites and which we record in log files. Depending on how you interact with us, this log data may include your IP address, device information, browser type and settings, and information about your activity on the Websites (such as the date/time stamps associated with your usage, pages and files viewed, and other actions you take), device event information (such as system activity, error reports, and hardware settings).
Device Data. We collect device data such as information about your computer, phone, tablet, or other device you use to access the Websites. Depending on the device used, this device data may include information such as your IP address (or proxy server), device and application identification numbers, location, browser type, hardware model, internet service provider and/or mobile carrier, operating system, and system configuration information.
We process your data to enable your use and the failure-free operation of our Websites, to provide information on our company, products, and services, and to protect our IT systems from attacks and misuse. The processing is based on our and our website visitors' legitimate interest in the provision and safe use of our websites and systems (Art. 6(1)(f) UK GDPR).
Hosting Provider. For the provision of our Websites and platform, we use Microsoft Corporation (One Microsoft Way, Redmond, WA 98052, USA) with all data hosted in their UK South and UK West datacenters (Microsoft Azure) as a hosting provider ("Hosting Provider"). To ensure the safety of your data, we have entered into a data processing agreement with this Hosting Provider which will only process your data in accordance with our instructions and in compliance with UK GDPR.
qMateria does not use any third-party web analytics or behavioural tracking tools on its Websites. No advertising cookies or cross-site tracking of visitors takes place.
Your log and usage data will be deleted after 30 days, unless we are under a legal obligation to further store your data.
2. Contacting Us
Short version: We process the data you provide when you contact us to answer your request.
If you have any questions or requests, please do not hesitate to contact us. When you contact us, e.g. via the contact form on our Website or by email, we will process the following personal data that you have provided:
- Your contact details (e.g., email address, name, telephone number)
- Other data, depending on the type of information provided by you in your request
We process your data to answer your questions, to respond to your request, and to process your matter. While you are under no statutory or contractual obligation to provide us with your data, we will not be able to respond to your request without it.
We process your data to pursue our legitimate interests in handling your request and to provide you with the best possible service (Art. 6(1)(f) UK GDPR).
All correspondence is managed using Microsoft 365 (Microsoft Corporation, One Microsoft Way, Redmond, WA 98052, USA), with data processed within Microsoft's UK datacenter infrastructure under our existing data processing agreement with Microsoft.
We will delete your personal data two years following the completion of your enquiry, unless we are legally obliged to store it for a longer period.
3. Registering on Our Platform; User Accounts
Short version: We process your data to enable you to open a user account with us. Registration requires a valid company email address.
When you register on qmateria.app and create a user account, we will process the following data:
- Full name
- Company email address
- Company name
- Job title
- Password (stored in encrypted form)
Important: qMateria only accepts registrations using a valid company email address. Personal email addresses (such as Gmail, Hotmail, Yahoo, or similar) are not accepted. Registration confirms that you are acting in a professional capacity on behalf of, or with the authorisation of, your employing organisation.
To verify your user account, we use a verification procedure. You will receive an email requesting confirmation of your request to create a user account. As soon as we receive your confirmation, we will verify your account.
We process your data to enable account creation and the logon process (Art. 6(1)(b) UK GDPR). Where you register on behalf of a company, we process your data based on our legitimate interest in providing our services to your organisation (Art. 6(1)(f) UK GDPR).
While you are under no statutory or contractual obligation to provide us with your data, we will not be able to offer you a registration without it.
We will keep your data for as long as you have an active user account with us. qMateria does not provide a self-service account deletion option. If you wish to delete your account, please submit a written request to admin@qmateria.io. Upon receipt of a valid deletion request, we will manually delete your account and associated personal data within 30 days, unless we are legally obliged to further store it.
4. Provision of Our Platform and Service Package
If you are working on a project using our platform, certain personal data of yours will be linked to that project. This may include:
- Name
- Company email address
- Company name and job title
- Log and Usage Data (as described above)
- Device Data (as described above)
- IP address
- Model data and project files uploaded by you (Your Content)
- Data Output reports generated by our platform
- AI LLM chat interaction records associated with your Account
We process your data to be able to provide you with our Service Package if you enter into a contract with us as an individual (Art. 6(1)(b) UK GDPR). In all other cases, e.g. if you enter into a contract with us on behalf of a company, we process your data based on our legitimate interest to provide our products and the interest of third parties to purchase and use our products (Art. 6(1)(f) UK GDPR).
While you are under no statutory or contractual obligation to provide us with your data, we will not be able to offer you a registration without it.
Platform Hosting. For the provision of our platform and Service Package, we use Microsoft Corporation (One Microsoft Way, Redmond, WA 98052, USA) with all data hosted in their UK South and UK West datacenters (Microsoft Azure) as a hosting provider.
Transactional Email. We use Microsoft 365 (Microsoft Corporation, One Microsoft Way, Redmond, WA 98052, USA) as a service provider for sending transactional email (i.e. emails regarding your user account, for example account verification or password reset).
AI LLM Processing. Your Content (model data) is processed using Google Gemini, operated through Google Cloud Vertex AI (Google LLC, 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA), accessed via Google Cloud's UK datacenter infrastructure. Prior to any AI processing, all personal data, project identifiers, company names, individual names, and any other identifying information are stripped from the data. Only structural and material data parameters required for model interrogation are submitted for AI processing. We have entered into a data processing agreement with Google LLC in accordance with UK GDPR requirements. Your Content is not used to train Google's general AI models.
We will keep your data for as long as you have an active user account with us. If you request account deletion, we will delete your personal data, including project data, unless we are legally obliged to further store it. Apart from that, we delete database backups after 7 days, log messages after 10 days, and critical log messages after 30 days.
5. Tracking the Use of Our Platform
If you use our platform, we use Microsoft Azure Application Insights (Microsoft Corporation, One Microsoft Way, Redmond, WA 98052, USA) to monitor the performance, reliability, and usage of our platform. In such case, we will process the following data:
- Page load times and performance metrics
- Error and exception logs
- Feature usage patterns (anonymised)
- Session duration and navigation paths
- Operating system and browser version
- IP address (anonymised)
We process your data to identify defects and to constantly improve and enhance our platform offering. We process your data to pursue our legitimate interests in maintaining, improving, and securing the platform (Art. 6(1)(f) UK GDPR). All Azure Application Insights data is hosted within Microsoft Azure UK datacenters under our existing data processing agreement with Microsoft.
Telemetry data is retained for 90 days and then automatically deleted.
6. Customer and Business Partner Relationships
Short version: We process your personal data to establish and maintain a business relationship with you or the company you work for.
To establish and maintain our business relationships with our clients, business partners, and other service providers, and to establish and fulfil contracts, we process personal data of our business partners and their employees and representatives. The personal data our business partners provide to us can include:
- Title, name, and company email address
- Business address and phone number
- Information on professional role, company affiliation, and position
- Bank details (where relevant to invoicing)
We process such personal data to establish and maintain a relationship with our business partner. We base the processing on our and our business partners' legitimate interest in establishing and maintaining business relationships (Art. 6(1)(f) UK GDPR). Furthermore, we might process your data to conclude and enforce contracts with you or the company you work for. If you enter into a contract with us as an individual, or we take steps at your request prior to entering into a contract, the legal basis for the data processing is Art. 6(1)(b) UK GDPR.
While you are under no statutory or contractual obligation to provide us with your data, we will not be able to establish or maintain a business relationship or enter into and perform contracts with you or your company without it.
We will store your data for the duration of our business relationship / the contractual term and for an additional four years, unless we are legally obliged to store it for a longer period.
7. Cookie, Pixels or Beacon Information
On our Websites, we use only strictly necessary cookies to provide our Websites and platform. We do not use advertising cookies, analytics tracking pixels, or any technology that tracks your behaviour across other websites. For more information please see our Cookie Policy.
8. Legal Requests and Cooperation with Authorities
We might process your data if this is necessary to comply with legal requests, e.g. by courts or authorities (for example if we receive a court order or other legal request). In such a case, we may need to inspect the data we hold to determine how to respond to such a request. We will only process your data to the extent necessary to respond to the respective request.
Legal basis for such processing is compliance with legal obligations (Art. 6(1)(c) UK GDPR). Furthermore, we process your data to pursue our legitimate interests to comply with legal requests and cooperate with authorities and for the establishment, exercise, or defence of legal claims (Art. 6(1)(f) UK GDPR).
We will store your data for the duration of the respective proceeding unless we are legally obliged to store it for a longer period.
9. How Do We Keep Your Information Safe?
Short version: We aim to protect your personal information through a system of organisational and technical security measures.
We have implemented appropriate technical and organisational security measures designed to protect the security of any personal information we process. Our entire platform infrastructure operates on Microsoft Azure UK datacenters, which maintain industry-standard security certifications. We apply encryption in transit and at rest, access controls, and regular security monitoring.
However, despite our safeguards and efforts to secure your information, no electronic transmission over the internet or information storage technology can be guaranteed to be 100% secure, so we cannot promise or guarantee that hackers, cybercriminals, or other unauthorised third parties will not be able to defeat our security and improperly collect, access, steal, or modify your information. Although we will do our best to protect your personal information, transmission of personal information to and from our Websites is at your own risk. You should only access the Websites within a secure environment.
10. Do We Collect Information from Minors?
Short version: We do not knowingly collect data from or market to children under 18 years of age.
We do not knowingly solicit data from or market to children under 18 years of age. Our platform is intended exclusively for professional business use and requires a valid company email address to register. By using the Websites, you represent that you are at least 18. If we learn that personal information from users less than 18 years of age has been collected, we will deactivate the account and take reasonable measures to promptly delete such data from our records. If you become aware of any data we may have collected from children under age 18, please contact us at admin@qmateria.io.
11. What Are Your Privacy Rights?
Short version: In the United Kingdom, you have rights that allow you greater access to and control over your personal information.
You have the right as an individual to access your personal data we hold about you and make corrections if necessary. You also have the right to withdraw any consent you have previously given to us and ask us to erase information we hold about you. You can also object to us using your personal information where we rely on our business interests to process it.
You have a number of rights in relation to your personal information under data protection law. In relation to most rights, we will ask you for information to confirm your identity and, where applicable, to help us search for your personal information. Except in rare cases, we will respond to you within 1 month after we have received any request.
In the United Kingdom these rights include:
- Ask for a copy of the information that we hold about you
- Correct and update your information
- Withdraw your consent (where we rely on it)
- Object to our use of your information (where we rely on our legitimate interests) provided we do not have any continuing lawful reason to continue to use and process the information
- Erase your information (or restrict the use of it), provided we do not have any continuing lawful reason to continue to use and process that information
- Transfer your information in a structured data file (in a commonly used and machine readable format), where we rely on your consent to use and process your personal information or need to process it in connection with your contract
- You also have the right not to be subject to purely automated decisions (including profiling) where this has a significant effect on you. We do not envisage that any decisions will be taken about you in this way; however, we will update this statement if this changes
If you are a resident in the United Kingdom and you believe we are unlawfully processing your personal information, you also have the right to complain to the Information Commissioner's Office (ICO). Contact details are available at: ico.org.uk/global/contact-us/.
If you have questions or comments about your privacy rights, you may email us at admin@qmateria.io.
Account Information
If you would at any time like to review or change the information in your account or request account deletion, please contact us at admin@qmateria.io.
Upon your request to terminate your account, we will deactivate or delete your account and information from our active databases within 30 days. However, there may be exceptions in which we may retain some information in our files to prevent fraud, troubleshoot problems, assist with any investigations, enforce our Terms and Conditions, and/or comply with applicable legal requirements.
12. Controls for Do-Not-Track Features
Most web browsers include a Do-Not-Track ("DNT") feature or setting you can activate to signal your privacy preference not to have data about your online browsing activities monitored and collected. As qMateria does not use third-party tracking or analytics tools on its Websites, DNT signals have no practical effect on our data collection practices.
13. Do We Make Updates to This Notice?
Short version: Yes, we will update this notice as necessary to stay compliant with relevant laws and to reflect amendments to our business model and Services.
We may update this privacy notice from time to time. The updated version will be indicated by an updated "Last updated" date and the updated version will be effective as soon as it is accessible. If we make material changes to this privacy notice, we may notify you either by prominently posting a notice of such changes or by directly sending you a notification. We encourage you to review this privacy notice frequently to be informed of how we are protecting your information.
14. How Can You Contact Us About This Notice?
If you have questions or comments about this notice, you may contact us by email or by post:
qMateria LtdMillennium Business Centre, 3 Humber Road, London, England, NW2 6DWEmail: admin@qmateria.io
Website: qmateria.io
15. How Can You Review, Update, or Delete the Data We Collect from You?
Based on the applicable laws of the United Kingdom, you may have the right to request access to the personal information we collect from you, change that information, or delete it in some circumstances. To request to review, update, or delete your personal information, please contact us at admin@qmateria.io. We will respond to your request within 30 days.